Last updated: August 2026
These Terms of Service ("Terms") govern the professional services provided by Orietur Consultancy FZCO, a free zone company incorporated in the International Free Zone Authority (IFZA), Dubai Silicon Oasis, Dubai, United Arab Emirates, holding Trade License No. 91283 ("Orietur", "we", "us"). By engaging our services, you ("the Client") agree to these Terms.
Orietur provides information technology consultancy, software design and development, and artificial intelligence development services, including AI assistants, intelligent agents, and workflow automation. The specific scope, deliverables, timeline, and fees for each engagement are defined in a written proposal, statement of work, or service agreement agreed with the Client ("Engagement Terms"). In case of conflict, the Engagement Terms prevail over these Terms.
Fees are set out in the applicable Engagement Terms and are payable in the currency and by the payment method stated on our invoices. Unless otherwise agreed in writing, invoices are due within 14 days of issue. We may suspend work on overdue accounts. Where payments are processed by third-party payment providers, their terms also apply to the processing of the transaction.
Either party may cancel an engagement with 30 days' written notice, unless otherwise stated in the Engagement Terms. Setup and onboarding fees are non-refundable once work has commenced. Recurring service fees are billed in advance; upon cancellation, services remain active until the end of the current billing period and no pro-rata refunds are issued for partial periods. Fees for custom development work already performed and delivered are non-refundable. Outstanding payments remain due upon termination. If you believe an invoice or charge is incorrect, contact us at info@orietur.com within 14 days of the invoice date and we will review it promptly.
The Client agrees to provide timely access to the information, materials, systems, and approvals reasonably required for us to perform the services, and warrants that materials provided to us do not infringe third-party rights.
Upon full payment of the applicable fees, the Client receives the rights to the deliverables as defined in the Engagement Terms. Unless otherwise agreed, we retain ownership of our pre-existing tools, frameworks, and know-how, and grant the Client a licence to use them as embedded in the deliverables.
Each party will keep the other party's non-public information confidential and use it only for the purposes of the engagement, except where disclosure is required by law.
Services are provided with reasonable skill and care, but otherwise "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific outcomes, results, or performance metrics unless explicitly stated in writing. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees actually paid by the Client for that engagement, and neither party is liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, data loss, or business interruption — regardless of the theory of liability. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
These Terms are governed by the laws applicable in the Emirate of Dubai and the United Arab Emirates, including the applicable regulations of the International Free Zone Authority. The courts of Dubai have exclusive jurisdiction over any dispute, subject to any dispute-resolution mechanism agreed in the Engagement Terms.
Orietur Consultancy FZCO · Trade License No. 91283 · IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates · info@orietur.com